Ugra Narayan Pandey | November 24th, 2020 | Exchange Server, Exchange Server 2016
When you install the new Exchange Server 2016 on your Windows Server, you get a useful feature called Autodiscover while trying to configure the Exchange Account in Outlook. This Autodiscover feature offers the facility to user to only enter the user ID and password to configure the account automatically. Autodiscover finds the endpoint of Exchange Web Services (EWS) in the URL for the clients. Autodiscover makes automatic configuration possible as:
If the Autodiscover is not active then you will experience the following errors:
If IIS Service is not activated by default in the server manager, it will cause an error. Autdiscover feature is a sub-service of IIS Server. It can only be activated if the IIS server is activated. Make sure the error is not occurring due to an IIS server problem, you can check some points:
User Asked: When I tried setting up a new mail account for Office 365 using the Add New Account Wizard in Microsoft Outlook, my Outlook profile isn’t automatically setting up. Moreover, I received the following error message when Outlook tried setting up the server settings for my profile: “An encrypted connection to your mail services is not available”. Why is it happening and how do I solve it?
There are a few causes for the query and error mentioned above:
Causes of Exchange Server Autodiscover not working on Outlook
Let’s take a look at the solutions to the issue of Exchange Server Autodiscover not working on Outlook.
There are best three methods to solve Exchange Autodiscover issue in Outlook:
Download the Exchange Export Tool if you want to export Exchange server database to Outlook. The software can backup disconnected, enabled, disabled, hosted mailbox, journal mailbox, exclude dumpster, corrupt mailbox to Outlook PST file format. It makes copying and saving Exchange Mailbox to Outlook easy. The tool is able to export Exchange Mailbox to Outlook with the same folder hierarchy as maintained before.
The software has features to migrate Emails, Contacts, Calendars, Tasks, and Journals to PST File. It is capable of Auto detecting, scanning, and loading the Active Directory configuration. Users are allowed to search Exchange mailbox in the Sub-domain. This tool supports all versions of Exchange Server and Windows OS.
Note: All the versions of MS Outlook should be installed and configured before exporting.
Make sure that you have entered the correct email address and password in the Auto Account Setup page of Add New Account Wizard in Outlook. Upgrade to the latest version of Outlook if you are using Outlook 2010 or earlier versions.
If this method doesn’t work, then move to the next method.
The setting up of Autodiscover CNAME record must be correct and, most importantly, it must exist. It is strongly recommended that you set up Exchange Autodiscover while using Outlook to connect Exchange Online mailboxes. For Outlook connectivity in Exchange Online, Autodiscover and other related DNS records set up is required. Domain Troubleshooting Wizard or MS Remote Connectivity Analyzer can be used by administrators to confirm that records are set up correctly.
Use Domain Troubleshooting Wizard in Office 365
Use MS Remote Connectivity Analyzer
1. Go to Microsoft Remote Connectivity Analyzer in a web browser
2. Fill in the required fields and click on “Perform Test”
3. Determine if the test is successful or not once it is completed.
In the information mentioned above, we have tried to cover up everything that a user could face in Autodiscover issues in Outlook. The methods mentioned work well. Although, the Exchange Export Tool is recommended by the experts to solve Exchange Server Autodiscover not working in Outlook issue. It can easily export Exchange database to Outlook PST.