you among the users who stuck up with one among the thoughts as
above. If Yes, all you need to do is to go through this article,
search for your scenario in the upcoming segment and follow the
workaround as required.
going to the queries, one
scenario to be explained
is – the situation of Zoho Mail Down or Zoho
Outage. This issue is not caused due to an error, but an
unexpected network hazard held that could strike any email client.
So, to avoid the effects of Zoho Mail Outage on you, one could
possibly take a backup
of Zoho emails at your local end. This will help you work
with your Zoho email at the drastic situation.
let’s move to some of the commonly arrived real life issues in Zoho
Mail while sending and receiving emails.
User Queries Resolved: Zoho Mail Problems / Issues
Query 1#: Zoho Mail not Sending Emails
I can access Zoho Mail, but can’t send any emails. While trying to send an email I got a message saying “problem in sending email while doing IO operation“. I cleared my browser cache and restarted the browser. Still, it is displaying the same message while trying to send.
issue occurs when the sending queue at the server level slows down or
stops due to an internal lag at the server. Thus, the message sent by
the user is denied by the server and this remark is shown on the user
screen. Try contacting the Zoho Mail support about the issue for an
instant solution provided as soon as possible.
Query 2#: Invalid Certificate Issue
put in emergency tickets, but I’m desperate for some answers ASAP. I
was getting the invalid SSL Certificate, so was able to get a couple
of mailboxes back online by changing incoming
to 110. BUT,
Zoho Mail is
I’m getting: Reason:
path building failed:
unable to find a
certification path to the
I could do by my knowledge.
the troubleshooting myself and it stated
has been changed on my Zoho
account. I can no longer use my Hostgator
server as my SMTP.
resolve this Zoho
kind of Zoho Mail not sending email issue generates when another
hosting account is linked to Zoho Mail but is not enabled for server
connections (exchange emails) and thus, the emails tried to send from
those accounts are not sent and an error like above is shown. To
resolve this issue, you just need to enable the POP account
configured in Zoho Mail following the below step
the email account (account
Query 3#: Zoho Mail Not Receiving Emails
adding MX records a few days ago I still can’t receive emails.
Domain name: intercula.kilev.us
I think I have configured the MX records properly because I have another old domain inmatech.com.us. It has the same setting and it works fine with Zoho. Please, suggest where it went wrong?
not being received in Zoho mail could be caused due to multiple
cases. Some times the Zoho Mail move the incoming mail to spam
folders if it finds the mail to be bit suspicious, in other cases the
MX records would be causing the issue.
you have mentioned that you modified the MX records, just check the
DNS page again for any MX entry other from Zoho. If the address is
different from Zoho, then the emails won’t be received from that
The mail exchanger (MX) only receives emails from domains that are in
the MX records of your DNS page having variations of mx.zoho.com
entered for each MX entry.
Query 4#: Zoho Mail Not Sending Through Outlook 2016
My Zoho Mail is falling short while sending out messages through
Outlook 2016, I’ve checked all the settings multiple times but it’s
just not sending out emails. No problem in receiving Zoho Mail. Each
suggestions happily accepted & appreciated.
the Outlook is receiving the emails correctly and only having trouble
in sending emails, then the error is held in the Outgoing server
configured for the Zoho Mail in Outlook. To check the settings of
Zoho Mail configuration, follow the below steps
Outlook, go to Account settings >> Email >>
Select correct email address >> More Settings >>
Outgoing Server & Advanced Tab
Outgoing server tab, choose option of use same setting as of
Advanced tab, provide correct port number for outgoing server with
SSL encryption tag
the modified configuration.
the Outlook 2016 will send mails to other domains with Zoho account
in sender address.
Query 5#: Zoho Mail not receiving Domain Email
have subscribed to Zoho Mail. I run a website for designing company.
I have few websites www.adminsekwfontek.in, unimagsunmarket.as and
websites are hosted in Hosting Redja Linux server shared. In Contact
us page if a visitor fills up the contact form and submits, he
gets a message of “message sent successfully”.
But the message is not received into my Zoho Mail.
service Hosting Redja client support replied that the email must
be domain specific(Gmail cannot be used) and the email account must
be in the same server as the website is hosted. So If I have a
domain, I cannot use Zoho emails as my website visitors cannot
contact me. I have tested this on Hostgator server also and the
problem remains. Any help is happily appreciated.
you have subscribed to Zoho Mail, you need to update your DNS page
with the domains that are to send the emails to your email account
such as www.adminsekwfontek.in,
Make sure when you add the MX entry it should be having the address
named as Zoho and nothing else so that the emails could be received
at your end.
the steps to receive emails from the contact page
to registrar web portal
record after deleting the wrong MX entries
domain name in Host
field & enter the record as mx.zoho.com
priority to be 10 or below (as per registrar capability)
Bringing It All Together!!
Here, we have discussed about a hazard in Zoho Mail, named Zoho Outage, that strikes all the Zoho Mail users from using their emails on cloud with a perfect remedy to resolve its effects on users while it hits.
Also, some of the normal Zoho Mail issues that frequently come across with the Zoho users during sending and receiving emails. The users are provided with common workarounds to workout with their issues on Zoho Mail not sending or receiving emails and get it resolved as soon as possible.