Outlook Crashes When Opening the Attachment? Get the Best Solution Here

Shini Mohan | September 15th, 2020 | Outlook

“Hi, I am encountering an in issue my Outlook and the issue is “Outlook crashes when opening the attachment.” This will only happen when I am trying to open an email attachment in the reading pane in Outlook. The thing is that I don’t know what is the reason behind this Outlook crashing issue also, don’t have any idea to fix it. So, if anyone knows the solution to fix this issue, then please suggest to me”

Well, we know that Outlook is a great application for sending/receiving emails, managing tasks, notes, contacts, and calendar entries. However, these types of issues will affect the workflow and experience of Outlook. Also, there are lots of Outlook users who reported this issue.

Therefore, after considering the users’ reports and reviews we have come with the solution to fix the issue of Outlook crashes when opening the attachment. So, stay with us till the last to resolve it effectively

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Quick Suggestion

If your Outlook crashing while opening the email attachment, then you can try SysTools Outlook Attachment Extractor tool to download the multiple attachments from Outlook at once. It is a one-click solution for the attachments downloading process.

How to Fix Outlook Crashes When Opening Attachment  Manually

There are several manual methods available that fix the crashing of the Outlook program. Thus, in this section, we are going to cover some of the most effective once.

#Method 1: Check Antivirus Program

Having a genuine antivirus is very important to protect your system from any kind of cyber theft or malware attack. But sometimes an antivirus can be the culprit for program crashing, especially when you try to open Outlook attachments.

Moreover, we know that it is annoying problem but antivirus just doing its work and stop the attachment to open which causes Outlook crashes. Therefore, in order to fix it be sure to check your antivirus and disable the email security option. However, if you still getting the issue, then uninstall the antivirus. But remember that once the work is done re-install it back to protect your system.

#Method 2: Update the Outlook Program

Sometimes due to file compatibility the Outlook crash when opening the attachment file. So to fix it just simply check for the latest updates and if the update is available, then install the latest one. In order to update the Outlook program follow the listed below steps.

  • Firstly you have to open Outlook
  • Now, navigate to the File option.
  • Choose the File option and then select Office Account.
  • Click on the Office updates
  • At last click on the Update now
  • If the update is available then your Outlook will automatically start the updating process.

#Method 3: Remove Add-ins

If Outlook crashes when opening the attachment, then may Outlook add-ins are the problem. The add-ins feature in Outlook provides extra functionality. Also, allow Outlook to exchange information with other applications.

Although add-ins are very useful sometimes it cases issues in Outlook. So in order to resolve this issue, you have to disable all the add-ins from Outlook and check the problem is still there. If it not, then enable the add-ins one by one until you are not able to find the right one which creating an issue. Once you find the problematic add-ins simply disable it to fix the issue. Follow the steps to disable the add-ins.

  • Open Microsoft Outlook and go to File option.
  • Click on the Option >> Add-ins
  • Now, navigate to the Manage section
  • In the Manage section click on the Go button.
  • After that, a dialog box appears, disable all add-ins, then click on the OK button to disable add-ins.

#Method 4: Start Outlook in Safe Mode

The safe mode in Outlook uses all the default settings and keeps all the add-ins disable, so if the problem is related to Outlook settings, then the safe mode will help you. But safe mode is not going to resolve this issue. It only shows there is something wrong with Outlook settings. To open the Outlook in safe mode follow the listed below steps:

  • Press the Windows + R key together to open the Run dialog
  • Now, enter the Outlook/safe in the given space. Then click the OK button
  • After that Choose the profile window will appear on the screen, choose the profile and click on the OK button

#Method 5: Reinstall the Outlook Application

If there is no issue appear in Outlook safe mode then, simply reinstall the Outlook application to fix the issue of Outlook crashes when opening the attachment. Reinstallation will set all the settings to default once again and you will get rid of this Outlook crashing issue.

Also Read: Tips to Fix Attachments Not Showing in Outlook

Best Suggested Method

If nothing works and you still facing the crashing issue in Outlook while opening the attachment. Then you can simply download all the attachments from Outlook. Moreover, to download the attachment from Outlook you can the attachment extractor tool. This tool has a simple and easy-to-use interface that helps technical and non-technical users as well.

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Also, this tool comes with various filters options such as date filter, mailbox item filter, file size filter, file extension filter. Along with that, it is capable to extract attachments from Outlook OST, PST, and BAK files.


Here in the above article, we have discussed the top 5 manual techniques to resolve this issue “Outlook crashes when opening the attachment”. Additionally, we have also discussed the automated method to download the multiple attachments from Outlook if nothing works for you.